We respond and manage that situation, and then we step back to look at the bigger picture, and that allows us to facilitate change, improvement and prevention of future risk,” Maggie said.īut the focus of risk management is not limited to improving an organization’s policies. Maggie says her mantra is often, “Let’s take a step back.” They need to be quick to respond and have the ability to balance urgent needs with long-term solutions. Risk managers are often asked to provide clarity when issues arise that aren’t covered by existing policies.

“I can take care of the patient and family, as well as our Mission Partners, and give them the support they need.” The bigger picture “The job is exciting to me because I’m able to come into a situation that is unusual in some respects and provide guidance to how we need to respond and what our next steps might be,” Maggie said. By working directly with health care providers and leadership, she helps create meaningful change to improve the safety and quality of health care. Maggie joined OSF HealthCare in 2016 as a risk manager. Maggie Chipman began her career defending hospitals and health care providers in medical malpractice claims, but felt she could make a bigger impact working to prevent adverse events before they occur. Taking on health care’s most complicated issues requires the right perspective.

Risk manager hospital